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1. What is Insource America™?
Insource America™ is an IT Help Desk program in which an individual who is currently
on welfare or some Government Assistance program is hired to become
a Level-One certified help desk technician. They will then go through an eight month
training program, funded at the state level, and upon successful completion,
are awarded Level-One Help Desk technician certification. |
2. Where will the
Help Desk be located?
The Help Desk is located in Holbrook, NY within a Wireless Operation
Center (W.O.C.), a centralized command center that provides for the monitoring
and support of an organization's complete IT infrastructure 24 hours
a day, seven days a week. |
3. What is the
benefit to individuals who enroll in this IT Help Desk
employment program?
During their 8 month tenure at the Help Desk the individual will acquire a new skill set, industry recognized certification
in IT Help Desk, and hands-on experience interfacing with Fortune 1000 corporations
during their 6-month tenure at the Help Desk. |
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4. How many people
will be in the program?
We actually have already started the program, with our first member, Jenny Mondello,
a single mother of four, being the first individual to benefit from this initiative.
We are presently interviewing six other candidates to bring into the program
immediately, and we are working with the Suffolk County Labor Board to jumpstart
a pilot program that will add another 15 individuals to Insource America within
the next 45 days. With respect to how many people will be in the program — that's
somewhat of an open-ended question in as much as we could conceivably bring on
100 people or 500 people, depending upon what the market will bear. If we get
the response from the F1000 companies that we're anticipating, this program may
well sponsor hundreds of individuals currently on government assistance. |
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5. How long does
the program last? What is the commitment on the part of
those individuals who are brought into the program?
The program begins with a 8-week training course. Upon successful completion,
the individual goes live at the help desk as a Level-One technician. He or she
makes a commitment to remain in that role for a period of 6 months. |
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6. What happens
after those six months?
After that 6-month commitment, they are empowered to choose a myriad of paths,
such as staying within the IT Help Desk market now as a Level II Help Desk technician,
enjoying all the associated benefits of that, including a higher salary. Alternatively,
they can work with the various placement agencies that Insource America and the Suffolk
County Labor board have engaged, to now enter the job market with market-recognized
IT certifications as well as real life experience working with Fortune 1000 companies.
Finally, the individual may choose to strike out on his/her own, armed with their
new skill set and experience. The end result is still the same: the program is
designed to take someone who is receiving government assistance and empower them
to become employed, tax-paying individuals who are contributing to and benefiting
from the US economy. |
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7. Is this an
internship? Are these individuals paid?
This program can be likened to a training program. Individuals
receive a stipend in addition to funds from their Public Assisted program,
to ensure a quality standard of living. |
8. Is the Help
Desk live? If so, how is it staffed currently?
Yes, the Help Desk is currently live and operational 24/7. |
9. What companies/organizations
are you presently supporting at the Help Desk?
We had existing customers at the Help Desk, prior to the creation of the Insource
America program, such as Hofstra University. With respect to which companies
have signed on as part of Insource America, I can tell you that we're meeting
with two leading companies on Long Island next week to discuss their migrating
their current outsourced Help Desk service over to our Insource America program.
We will be making an announcement shortly once those plans are finalized. |
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