Insource America Standardizes on ClearCube PC Blades
ClearCube Solution Sets New Standard for Call Centers
Austin, Texas, and Holbrook, N.Y. – July 6, 2005 – Insource America and ClearCube Technology, the market leader and pioneer in PC Blade computing, today announced that Insource America has standardized on the ClearCube PC Blade solution to support its IT Help Desk. Insource America is a new IT training initiative that equips individuals on government assistance, as well as students enrolled in cooperative and vocational programs, with the skills they need to offer expert IT support, and with real-life experience supporting Fortune 1000 companies.
Insource America’s decision to standardize on a PC Blade solution from ClearCube was a strategic and logical choice for the IT-Support Desk company. The space on the call center floor has been optimized and streamlined by replacing bulky desktop systems with ClearCube’s small, VHS-sized user ports.
“It redefines computing and specifically how a modern, cutting-edge IT call center should look and operate,” said Bob Venero, president & CEO of Insource America. “We’ve been able to increase our floor space by about 25 percent and even more importantly, we’ve improved our uptime to more than 99 percent which is important to us because every moment of downtime means a lost call and a lost opportunity to generate revenue.”
“We love ClearCube,” said Charles Sanzone, a call center supervisor at Insource America. “The PC Blade system provides for a much better physical work environment for our folks with less heat and less noise in the absence of PC fans. The ClearCube environment is cleaner and more conducive to establishing a productive call center.”
With ClearCube PC Blades, the traditional PC is shrunk to a blade form factor and centralized in a secure data center, removing the traditional PC from the user’s desktop and leaving only a monitor, keyboard, mouse and small user port at the desk. Because ClearCube PC Blades have no moving parts or fans at the workstation, users experience a much quieter, cooler environment than with a traditional PC, as well as more desk space. In addition, ClearCube PC Blades have no external storage devices and can only be accessed by authorized IT staff, keeping data more secure.
“Insource America does a wonderful service for its community and we’re proud to be part of its call center solution,” said Carl Boisvert, president and CEO of ClearCube. “Call centers using technology like our PC Blade solution are able to differentiate themselves and drive the industry to provide more secure and reliable infrastructures to their clients.
Insource America was recently heralded by Suffolk County New York Executive Steve Levy in his State of the County Address, in which he praised the program’s efforts to not only put Americans back to work, but to specifically help Suffolk County, NY, residents on various forms of government assistance. With corporations receiving quality IT support and Americans receiving jobs that have traditionally gone abroad, Levy acknowledged the program as a success for everyone involved.
About ClearCube Technology
ClearCube Technology is the pioneer and market leader in PC blade computing solutions. ClearCube enables customers to reduce their support costs while dramatically improving availability and security throughout their computing infrastructure all while improving the end-user's experience. For more information, visit www.clearcube.com.
About Insource America
Insource America™ is an initiative designed to offer an alternative to IT outsourcing. The program takes individuals off of Public Assistance program, as well as students enrolled in cooperative and vocational programs, and gives them skills and certification in IT Help Desk support. Participants go through an eight-week training program and upon successful completion, go live at the Help Desk to gain real-life experience working with Fortune 1000 companies. For more information, please visit www.insourceamerica.net.
ClearCube Press Contacts:
Ken Knotts
ClearCube Technology
512-652-3425
ken@clearcube.com
Maureen Robusto
Text 100
617-399-4916
maureenr@text100.com
Insource America Press Contacts:
Shannon Mallozzi
Vice President of Marketing & P.R.
Insource America
Phone: 631-472-1975
Fax: 631-472-6599
smallozzi@insoureamerica.net |
